Shipping policy

 Order Processing Time

  • All orders are processed within 1–2 business days
  • Orders are not shipped on Sundays or public holidays
  • You will receive a confirmation message once your order is placed

 Shipping Time

  • Estimated delivery time: 4–8 business days across India
  • Delivery time may vary depending on your location and courier availability

 Shipping Charges

  • We offer Free Shipping on most products
  • Any applicable shipping charges will be shown at checkout

 Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp
  • You can track your order using the provided link

 Cash on Delivery (COD)

  • COD is available on selected products
  • Our team may contact you to confirm your order before shipping
  • Orders may be cancelled if confirmation is not received

 Delays in Shipping

  • Delivery may be delayed due to:
    • High order volume
    • Weather conditions
    • Courier issues

We appreciate your patience in such situations.

 Incorrect Address / Failed Delivery

  • Please ensure your address and phone number are correct
  • If delivery fails due to incorrect details or unavailability, the order may be cancelled
  • Re-shipping may require additional charges

 Return to Origin (RTO)

  • If a COD order is not accepted or is returned:
    • Future orders may be restricted
    • Prepaid orders may be required for next purchases

 Damaged or Lost Packages

  • If your order is damaged or lost during transit, please contact us within 48 hours
  • We will investigate and provide a replacement or refund if applicable

 Contact Us

For any shipping-related queries:

  • Email: twelvecart@gmail.com
  • WhatsApp: +91 7994732933
  • Instagram: @twelvecartofficial
  • Facebook: Twelvecart